Our terms and conditions relating to returns and exchange are as follows:-
- If you must return the product, make sure that the items should be returned unused and with all tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. To enable the exchange, in case the product received by the customer is damaged, the customer must notify us within 3 working days from the date of receiving.
- Unidentified returns may be returned to the sender.
- All custom made orders are non-returnable.
- Vaidaan accounts for and provides free exchange for the first three weeks from the date of purchase. After that, In case of any alteration or exchange, the shipping charges will be borne by the customer.
- Shipping all across India will be free of cost (unless otherwise specified), but would account for separate charges for shipping to other countries ( subject to cross country taxes and courier charges).
- We endeavor to deliver the product in 5-7 working days, however we would request the customer to be patient in case of unusual delays during holiday and peak seasons.
- No money return requests shall be entertained, in case of dissatisfaction, the customer is however entitled to notify us for an exchange.
We shall not be able to process the cancellation once the order/orders are processed. Store credit however will be offered against the cancellation of an order.