HOW DO I PLACE AN ORDER?

1. Use the SHOP link to help you find what you are looking for.

2. Once you have found an item you wish to purchase, and click on the Add to Cart button below each item.

3. Review the items in your shopping bag by clicking the View Cart link at the top of the page. You can use the Remove from Cart link to delete items from your shopping bag.

4. Click on Checkout to complete your order.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes. You need an account to make a purchase.

Register with us and you’ll be able to enjoy the following benefits through your Vaidaan account:

1. Track your orders and review past purchases

2. Save your address so you can shop even quicker next time

3. Manage your account details, address book and email preferences

To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

I’ve Forgotten My Password. What Should I Do?

If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payments via CC Avenue. We accept Visa, MasterCard, Wallets, and debit cards.

For international customers, we accept payments through PayPal.

For orders within India, We also have Cash on Delivery, bank transfer and cheque options.

If you are not able to make a payment via the above listed methods, please send us an e-mail at info@vaidaan.com and we will send you options to pay.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT VAIDAAN?

We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Outhouse.

DO YOU SHIP INTERNATIONALLY?

We are able to ship internationally via DTDC. We offer flat rate shipping at Rs.2,000 for all international orders . For more information, please visit our Shipping Policy page.

ARE THE COLOURS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?

While we make lot of efforts to display accurate colours of the products on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.

CAN I ORDER A PRODUCT THAT IS SOLD OUT ON THE WEBSITE?

If the product you want to buy is out of stock, please email us on info@vaidaan.com

HOW MUCH DUTY & TAXES WILL I HAVE TO PAY?

All orders ship from India. Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges please contact your local customs office.

For all domestic orders (with India) taxes and duties have already been included in the product price.

For more information, please visit our Shipping Policy page.

WHAT'S THE COUPON CODES POLICY?

All products on sale or using any discount code, are non refundable/exchangable. In case of any damage, we shall exchange or fix the product.

DOES VAIDAAN SHIP TO MULTIPLE ADDRESSES?

We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Unfortunately, we are unable to redirect orders once your items have been dispatched.

HOW CAN I RETURN A PRODUCT?

We do not refund, we exchange the product incase it reaches you damaged and broken, or if you do not like the products, you shall notify us within 5 days of receiving the product.

For more information, please visit our Returns and Exchanges page.

HOW CAN I CANCEL OR CHANGE MY ORDER?

To make any changes to your order, or to cancel your order – you may contact us at +91 8448023462 or at info@vaidaan.com. Please note that once an order has been dispatched, it can not be cancelled.

WHAT SHIPPING METHODS ARE AVAILABLE?

We offer free Delhivery / DTDC regular shipping on all domestic orders. Additionally, we offer free international shipping on orders above value Rs. 15,000. For any international orders under Rs. 15,000, international shipping rates will apply.

(For more information, please visit our Shipping Policy page)

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Orders usually ship within 1-3 days of placement. In the event that the item(s) are being customised, please allow up to ten days for your order to ship. We cannot be held accountable for unforeseen weather conditions, custom clearance processes, and courier company caused delay delivery time.

(For more information, please visit our Shipping Policy page)

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in under status.

WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?

Your order will be delivered to you in our signature Vaidaan boxes, which not only look fabulous, but make the perfect storage solution.

WHAT ARE MY GIFTING OPTIONS?

You can buy a Vaidaan gift card in by following these steps:

1. Select Gift from the top navigation menu “SHOP” in the drop down followed by Gift Card.

2. All gift cards are printed. Gift cards are shipped in Vaidaan packaging.

3. Choose the amount, enter the recipient’s name, include a personal message, and then add the gift card to your shopping bag.

4. You will be notified by email as soon as your gift card has been dispatched.


For further assistance placing an order for a Vaidaan gift card please contact our team by emailing info@vaidaan.com or callling at +91 8448023462 (between 11am and 7pm, Monday to Friday).

Who Should I to Contact if I Have Any Queries?

In the case of any queries, please feel free to contact us at +91 8448023462 or at info@vaidaan.com

(For more information, please visit our Contact Us page.)