Our terms and conditions relating to returns and exchange are as follows:-

  • If you must return the product, make sure that the items should be returned unused and with all tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.
  • To enable the exchange, in case the product received by the customer is damaged, the customer must notify us within 5 working days from the date of receiving.
  • Unidentified returns may be returned to the sender.
  • All custom made orders are non-returnable.
  • Vaidaan accounts for and provides free exchange for the first two months from the date of purchase. After that, In case of any alteration or exchange, the shipping charges will be borne by the customer.
  • Shipping all across India will be free of cost, but would account for separate charges for shipping to other countries ( subject to cross country taxes and courier charges).
  • We endeavour to deliver you the product in 5-7 working days, however would request the customer to be patient in case of unusual delays during holiday and peak seasons.
  • No money return requests shall be entertained, in case of dissatisfaction, the customer is however entitled to notify us for an exchange.

 

Refunds will ONLY be initiated if the package is lost in transit.

 

NO REFUNDS WILL BE INITIATED IF IN CASE OF -

1. Incorrect or outdated delivery address.

2. Incorrect address format including any form of a PO Box address.

3. After 3 failed delivery attempts by our respective courier agent.

4. Package refused by recipient.

5. Sizing issues. Thus please review our size guides carefully before making your purchase.

6. Products returned in a used or damaged condition.

7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.

8. If the jewellery is not faulty or damaged.

 

CANCELLATION

In case of requests for order cancellations, we reserve the right to accept or reject requests for such order cancellations for any reason. If we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. The User agrees not to dispute the decision made by us and accepts our final decision regarding the cancellation of an order.

 

GUARANTEE

All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from Vaidaan.com.

 


For further queries, you can contact us on info@vaidaan.com