Our terms and conditions relating to returns and exchange are as follows:-
Refunds will ONLY be initiated if the package is lost in transit.
NO REFUNDS WILL BE INITIATED IF IN CASE OF -
1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
8. If the jewellery is not faulty or damaged.
In case of requests for order cancellations, we reserve the right to accept or reject requests for such order cancellations for any reason. If we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. The User agrees not to dispute the decision made by us and accepts our final decision regarding the cancellation of an order.
All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from Vaidaan.com.
For further queries, you can contact us on firstname.lastname@example.org